Apologizing

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Apologizing Tag

21. October 2019 In Communication, Complaints, Listening, Negotiation

SOLUTIONS DO NOT HELP

Focusing on solutions can sometimes be exactly the wrong thing to do. If a person simply wants to be heard, they do not need any advice, however good.

21. October 2019 In Communication, Complaints

GENEROUS OR NOT?

Either there is a goodwill arrangement for the customer, or not. But to let customers feel that they don't deserve a concession in my opinion is unprofessional.