You may think of Greta Thunberg as you like. Fact is, she speaks an uncomfortable truth that needs to be revealed urgently. My conclusion: Ignoring is no longer an option.
A person that wants to achieve something must be able to talk well? To be accessible and open, on the other hand, is weakening one's own position? Many people have these prejudices, consciously or unconsciously. And yet good listeners often achieve a great deal more
There are problems in life that you cannot solve intellectually. For example, you react incorrectly to a certain situation time and again, although you would know better. Fortunately, there are other methods - apart from thinking - to track down such permanent issues.
Focusing on solutions can sometimes be exactly the wrong thing to do. If a person simply wants to be heard, they do not need any advice, however good.
Either there is a goodwill arrangement for the customer, or not. But to let customers feel that they don't deserve a concession in my opinion is unprofessional.
When someone keeps crossing your boundaries, do they do it on purpose? Or do they perhaps not know exactly where your limits are?